Contact

Last updated: September 12, 2026

The fastest way to reach us is email. There is no ticket system or phone line — a real person reads every message.

Support email

We aim to reply within two business days (Mountain Time, Monday through Friday). Billing and account-access problems are handled first.

What to include

Including these details up front usually means we can resolve things in a single reply:

Account or billing questions — the email address on your account. Please do not send card numbers; we never need them and cannot see them anyway.
Content corrections — the regulation and section (for example “Reg 7, Section II.C.1.b”) or the page URL, what you believe is wrong, and where in the official source the correct text lives. Reports on summary accuracy are especially welcome.
Broken or missing cross-reference links — the page URL and the citation text that did not link or linked to the wrong place.
Bugs — what you did, what you expected, what happened instead, and your browser and device if it seems relevant.
Coverage requests — which regulation you would like added next, and roughly how often you need it.

Privacy requests

To access, correct, or delete the personal information we hold about you, email us from the address on your account with “Privacy request” in the subject line. See the Privacy Policy for what we hold and how long we keep it.

A note on what we can't help with

We can help you find and navigate a regulation. We cannot tell you whether it applies to your facility or what you should do about it — that is a question for your attorney or compliance consultant. See the Disclaimer.